|
 Return
to Help Index
| Order Status |
 |
| Order Status Request |
| |
Thank you for your order status request! In the next few moments you will receive an auto-reply message from status@baby-memory-books.com with your ticket number and a link to check the status of your request online at any time.
Important: If you do not see an auto-reply message in your Inbox within the next few minutes, please check your "Bulk" mail or add "status@baby-memory-books.com" to your address book so that our follow-up replies to your question do not get filtered as spam.
Most questions are answered within 1 business day (M-F).
Thank you so much!
BabySakes.com
The Baby Keepsakes Store
|
| Order Tracking |
| |
You can check the status of your order in our shipping system by clicking the button below and entering your order number.
Please note that if we have placed a special order for your purchase, such as for personalized items, the status will not be in our shipping system, but you can contact us for status.
|
| Has my order shipped? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
| |
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
|
