How long will it take my order to be delivered?
Once your order leaves our warehouse, you can expect delivery in 2-5 business days by UPS Ground, depending on your location (see below). This means that the typical delivery timeframe is 4-8 business days from the time of your order. Saturday and Sunday are not business days for UPS.
If you select USPS Parcel Post, the typical delivery time is 1-2 weeks. Please note: there is no tracking available for USPS Parcel Post, so you will not be able to check the package location while it is on the way.
If you select USPS Priority Mail, the typical delivery time is 2-3 business days once the item has left the warehouse. Priority Mail does not guarantee delivery times.
If you select 2nd Day Air, your in-stock order will leave our warehouse in 1-2 business days (we make every effort to ship these ASAP) and then have a transit time of 2 business days. This means that the typical delivery timeframe is 3-5 business days from the time of your order. For instance, if you place an order on Wednesday for 2nd Day Air, it will arrive between Monday and Wednesday of the following week. UPS 2nd Day Air is guaranteed for delivery in 2 business days once the order has shipped.
Please refer to the delivery map below to see delivery expectations for your location (once your item has shipped):
Who is your shipping carrier?
We offer both UPS Ground, with delivery timeframes as shown above. We also offer USPS Parcel Post, which is sometimes more economical, but has longer delivery times (1-2 weeks) and no tracking capability along the way.
For expedited orders we offer UPS 2nd Day Air and USPS Priority Mail. UPS 2nd Day Air orders usually arrive within 3 business days from the time of your order (Saturday is not a delivery day for UPS). USPS Priority Mail usually arrives in 4-5 business days from the time of your order with Saturday as a business day.
Please note, UPS does not ship to PO Boxes. If you have a PO Box address, choose Parcel Post or Priority Mail.
Can you ship by Next Day Air?
We currently do not ship by Next Day Air.
Will I receive a tracking number?
Yes, when your order ships, you will receive an email with a tracking number. You will typically not receive a tracking number for special orders or personalized items that are shipped directly from the publisher. If you have a Yahoo email address, please check your Bulk mail folder.
What if I entered an incorrect address?
Please double check your address information.... if you enter an incorrect address and the item is delivered, it cannnot be recovered. No refunds are provided for orders delivered to an incorrect address.
If an order with an incorrect address is returned to BabySakes, we will refund your merchandise cost less the cost of forward and return shipping. We would be happy to re-ship it to a correct address with a re-shipment postage fee.
What if my package is lost?
If your package is lost by the shipping carrier in transit and the anticipated delivery timeframe has passed, we will file a claim with the carrier and re-ship your package without delay.
If the US Postal Service has reported delivery confirmation on your shipment, but you still have not received it, you can file a claim with the Post Office to be reimbursed for your purchase. The claim document can be found here: http://www.usps.com/forms/_pdf/ps1000.pdf. Simply fill out the claim form and attach a copy of your original receipt from BabySakes. The Post Office will reimburse you directly for your purchase and you can re-order the item.
If UPS has reported delivery confirmation on your shipment, we will file a claim with UPS and we will re-ship the package after a 7-10 day investigative period if the package is confirmed as lost or stolen. In many cases, these packages are located at neighbor's homes or tucked away in locations around the house which is why we do not immediately reship.
